Yet again, a while since I posted.
As you can expect Christmas purchases were a big news story, with online sales soaring. That Amazon was accepting orders till just a few days before Christmas, shows that the days of online deliveries not arriving are pretty much over.
However, not all online deals are good buys. A friend of mine was telling me about her great experience with www.buymobilephones.net and her combined purchase of a new phone and Sony Playstation.
In these critical economic times, she wisely saw an opportunity to buy a necessity [a new mobile phone package] and get a Sony Playstation thrown in. As her son’s birthday was a couple of months away, it made sense to do the deal, and keep the gift till said date.
Alas, buymobilephones.net didn’t not agree. When my friend’s son’s birthday came, the much-wanted gift was refusing to work. After a phone call to the company, she was told that they were only liable for 28 days and she should take it up with Sony.
The call – according to my friend – was in the tone of “sorry, you may still be paying for this, but not our problem, bye”.
I’m pleased to say Sony, which I have had many dealings with, showed their customary exemplary customer service. Expressing their disappointment that the gift was faulty and arranging a replacement immediately. My advice? Watch for the small print on the deals and remember www.buymobilephones.net when you’re next looking for a deal.
On a more positive note, I continue to be impressed with Argos. A good friend of mine wanted a Nike heart rate watch, and had seen the very one he wanted in the catalogue. A quick surf on the website and I was able to reserve one in my local store, turn up and have the transaction completed in around five minutes. Perfect. Only hitch was that the watch - come Christmas - wasn't performing all the techy wonders it was supposed to. Argos replaced it with no questions. Now that's customer service.
Showing posts with label Argos. Show all posts
Showing posts with label Argos. Show all posts
Thursday, 15 January 2009
Monday, 7 July 2008
Finally
Well after a week of no laptop, I'm now able to update my blog. I've finished working for Mobile Business, too much for too little money, so they've now found a new editor, which is great.
My business plans are coming along too, should be meeting people this week. Quite exciting and scary too.
Went to the NMA Awards on the 26th June. Interesting array of winners. Good to see that Argos is finally getting recognition for its digital work. Although, I do think they need to ensure that the dedication to digital filters down to the minions. Last time I spoke to a PR person at Argos, they told me digital wasn't a priority for them. Interesting when you think how the experience of ordering on the web, picking up in store and paying at a quick terminal is so much more palatable than standing with the chavs. If only they could understand how important they're going to be in the new trying 'credit crunch' days.
Have had a bit of a debauched weekend, not with the romantic interest mentioned last month, but with a new one. Considering I spent all weekend with him, and I didn't want to kill him, we could be in trouble. He does however keep demanding I visit him in the achingly trendy Shoreditch. Not entirely sure that'll be happening regularly. Even better though, he's a geek so at least when I start talking about SEO and social integration and web2.0, he won't doze off out of ignorance. Boredom, maybe, ignorance though, not.
Need to get my head together as I've two features to write on SEO. Better dust off my 'How to get to the top on Google' manual. Have also been reading Groundswell, about the importance of social media. Given that comments on Facebook are falling, should be quite interesting. Have been watching with interest the rise of things like Dopplr and Twitter. The exhaustingly digital Paul Walsh seems to spend 24 hours a day updating his feed, frankly my life's too dull for that. Pleased to be back online. Amazing how much you get done, though, when the constant chirping of incoming mail isn't there. I've reorganised my office, fed my fish and managed to make a jelly. I'm having a breakdown clearly.
I'm still surprised at the ruling against YouTube re; Viacom's case against them. Quite how YouTube is going to offer up all the users' details without someone mounting an action against them. I would have thought someone would pull the Human Rights card. Yet to be seen.
My business plans are coming along too, should be meeting people this week. Quite exciting and scary too.
Went to the NMA Awards on the 26th June. Interesting array of winners. Good to see that Argos is finally getting recognition for its digital work. Although, I do think they need to ensure that the dedication to digital filters down to the minions. Last time I spoke to a PR person at Argos, they told me digital wasn't a priority for them. Interesting when you think how the experience of ordering on the web, picking up in store and paying at a quick terminal is so much more palatable than standing with the chavs. If only they could understand how important they're going to be in the new trying 'credit crunch' days.
Have had a bit of a debauched weekend, not with the romantic interest mentioned last month, but with a new one. Considering I spent all weekend with him, and I didn't want to kill him, we could be in trouble. He does however keep demanding I visit him in the achingly trendy Shoreditch. Not entirely sure that'll be happening regularly. Even better though, he's a geek so at least when I start talking about SEO and social integration and web2.0, he won't doze off out of ignorance. Boredom, maybe, ignorance though, not.
Need to get my head together as I've two features to write on SEO. Better dust off my 'How to get to the top on Google' manual. Have also been reading Groundswell, about the importance of social media. Given that comments on Facebook are falling, should be quite interesting. Have been watching with interest the rise of things like Dopplr and Twitter. The exhaustingly digital Paul Walsh seems to spend 24 hours a day updating his feed, frankly my life's too dull for that. Pleased to be back online. Amazing how much you get done, though, when the constant chirping of incoming mail isn't there. I've reorganised my office, fed my fish and managed to make a jelly. I'm having a breakdown clearly.
I'm still surprised at the ruling against YouTube re; Viacom's case against them. Quite how YouTube is going to offer up all the users' details without someone mounting an action against them. I would have thought someone would pull the Human Rights card. Yet to be seen.
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